Terms of service

01

Agreement and authority

These Terms of Service govern access to and use of Veopad websites, applications, workspaces, and related services. By creating an account, accepting an order, or using the services, you agree to these terms. If you act for an organization, you confirm that you have authority to bind it; “you” and “customer” then refer to that organization.

If you do not agree or lack authority, do not access or use the services.

02

Eligibility

Veopad is designed for business and organizational use. You must be legally capable of entering a binding agreement and at least the age of majority where you live. You may not use the services if applicable law prohibits you from receiving them or if Veopad has previously suspended you for a material violation that remains unresolved.

03

Accounts and administrators

Provide accurate account information, keep it current, protect credentials and recovery methods, and notify us promptly of suspected compromise. You are responsible for activity performed through your account unless applicable law provides otherwise.

Customer administrators control workspace membership, roles, permissions, modules, integrations, domains, policies, and content access. A customer may manage, reassign, restrict, export, or delete an account connected to its workspace. Users should direct workplace access questions to their administrator.

04

Services, orders, and changes

Veopad provides connected collaboration and business-operation tools. The features, quantities, term, support, price, currency, and any service levels purchased by a customer are described in its order or the plan shown at checkout.

We may improve or change the services. We will provide notice required by the applicable agreement or law when a material change significantly reduces purchased core functionality. Preview, beta, trial, or evaluation features may be changed or withdrawn and may be subject to additional terms.

05

Acceptable use

You must not use the services to:

• break the law, violate another person's rights, or facilitate fraud, abuse, harassment, discrimination, or harm;
• upload malware, exploit vulnerabilities, disrupt service, evade limits, or access systems or data without authorization;
• send spam or unlawful communications, impersonate others, or misrepresent affiliation or authority;
• collect, expose, or process personal or confidential data without required authority, notices, and safeguards;
• copy, resell, reverse engineer, scrape, or benchmark restricted parts of the service except where law expressly permits it;
• use outputs as the sole basis for high-impact decisions about a person without lawful authority and meaningful human review; or
• help another person perform any prohibited activity.

Customers are responsible for their users, configured workflows, submitted content, and lawful use of communication, recording, monitoring, employment, financial, and other regulated features.

06

Customer content

As between the parties, the customer retains its rights in content submitted to its workspace. The customer grants Veopad and its service providers a limited, non-exclusive right to host, copy, transmit, display, process, and otherwise use that content only as needed to provide, secure, support, and improve the contracted services, follow authorized instructions, and comply with law.

The customer confirms that it has the rights, permissions, notices, and lawful bases needed for its content and instructions. Customers should configure access and retention appropriately, maintain any required source copies, and export needed content before account closure.

07

Privacy and confidentiality

Our Privacy Policy describes how Veopad handles personal data. Where Veopad processes personal data for a customer, the parties' applicable data-processing terms also govern.

Each party must protect the other's non-public information with reasonable care and use it only to perform the agreement. Confidentiality duties do not apply to information that was already lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source. A legally required disclosure may be made after permitted notice and reasonable cooperation.

08

Third-party services and integrations

A customer may connect Veopad with third-party products. The customer authorizes the exchange of data needed for that connection and is responsible for its configuration. Third-party products are governed by their own terms and privacy practices. Veopad is not responsible for a third party's service, content, availability, or handling of data, except to the extent the law or a signed agreement says otherwise.

09

AI-assisted and automated features

Some features can summarize, classify, recommend, generate, or automate work. Outputs may be incomplete, inaccurate, or unsuitable for a particular purpose. You must review important outputs, apply appropriate human judgment, and must not treat them as legal, medical, financial, employment, or other professional advice.

Customers control whether eligible features are enabled and are responsible for lawful instructions, input content, review, and downstream use. Additional provider or service-specific terms may apply and will be disclosed where relevant.

10

Fees, taxes, and subscriptions

Paid-plan pricing, billing interval, included usage, additional charges, currency, and subscription term are shown in the applicable order or checkout. You authorize the payment provider to charge amounts when due. Unless the order states otherwise, subscriptions continue for successive billing periods until canceled through the available account or provider workflow.

Fees exclude applicable taxes unless stated otherwise. You are responsible for valid taxes and billing information. Payments are non-refundable except where the order, applicable refund policy, or mandatory law provides otherwise. Failed or overdue payment may result in restricted service or suspension after any notice or cure period required by the agreement or law.

11

Veopad ownership and feedback

Veopad and its licensors retain all rights in the services, software, designs, documentation, trademarks, and technology, excluding customer content. Subject to the agreement, Veopad grants the customer a limited, non-exclusive, non-transferable, revocable right for its authorized users to access the purchased services during the subscription term.

If you provide feedback, you permit Veopad to use it without restriction or payment, provided we do not identify you publicly as its source without permission.

12

Suspension and termination

A customer may cancel or terminate as provided in its order and available subscription controls. We may restrict or suspend access where reasonably necessary to address a security threat, unlawful activity, material breach, non-payment, harm to the service or others, or a legal requirement. Where appropriate, we will give notice and an opportunity to cure.

On termination, access ends as specified by the agreement. Payment obligations already incurred and provisions that by their nature should survive remain in effect, including ownership, confidentiality, disclaimers, liability allocation, disputes, and accrued rights. Content return and deletion follow the applicable agreement and privacy terms.

13

Warranties and disclaimers

Each party represents that it has authority to enter the agreement. Any express Veopad warranty or service commitment appears in the applicable signed agreement.

To the maximum extent permitted by law, services not covered by an express warranty are provided “as is” and “as available.” Veopad disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. This paragraph does not exclude warranties or remedies that applicable law does not permit us to exclude.

14

Liability and indemnity

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, business opportunity, or data, arising from the services. Any aggregate liability cap and exclusions agreed in an order or signed agreement apply.

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation and any other category protected by mandatory law. Any indemnity obligation applies only when expressly stated in an order or signed agreement, including its procedures for notice, control, cooperation, and settlement.

15

International use and local law

Before using a regulated feature in a new country or context, the customer must determine whether its use is lawful and whether notices, consent, licenses, approvals, or additional safeguards are required.

16

Changes, notices, and contact

We may update these terms to reflect service, business, or legal changes. We will post the updated version and revise the date. When required, we will provide additional notice and obtain acceptance before materially revised terms apply. Changes do not retroactively reduce rights already accrued.

Notices to customers may be delivered through the service, account email, or another method in the applicable order. You are responsible for keeping contact information current.

If part of these terms is unenforceable, it will be limited to the minimum extent needed and the remaining terms continue. A delay in enforcement is not a waiver. You may not assign the agreement without written consent, except where mandatory law permits it; Veopad may assign it with a corporate transaction subject to applicable notice and rights.