Collect requests
Bring support requests from your workspace and connected channels into one place.
Customer support
Give every support request a clear owner.
Collect customer requests, assign them, share updates, track progress, and make sure nothing is forgotten.
What you can do
Ways to move work forward.
Assign responsibility
Track the owner, status, customer history, and latest activity.
Keep service moving
Flag automated steps that need someone to review or restart them.
How it works
A clear path from start to finish.
Everyone can see what happened, who owns the next step, and what still needs attention.
- 1
Receive
Create a support request from your workspace, client portal, form, or connected app.
- 2
Resolve
Assign an owner, work on the request, and keep the customer informed.
- 3
Review
Keep the full history and flag any automatic step that needs attention.
Direct answers
Questions about Ticketing.
Is Ticketing available for every workspace?
Not yet. Ticketing is available only to selected workspaces during its controlled rollout.
What can teams manage with Ticketing?
Teams can collect requests, assign owners, update customers, track progress, and review anything that needs attention.
Can support requests connect with customer information?
Yes, when available. Support requests can connect to customer history, the client portal, and submitted forms.